Support hub
UnitFlow Support Hub
Real humans answer every request. That includes bug reports, roadmap ideas, partnership pitches, and policy questions.
One inbox, multiple topics
We keep everything routed through a single team so you never wonder which address to use. Drop us a line at:
support@codtive.comGeneral support
Bug reports, feature requests, or “how do I convert X?” questions.
Privacy & compliance
Data deletion, cookie policy questions, and policy clarifications.
Partnerships & press
Media interviews, curriculum licensing, or integration ideas.
Response times
We reply Monday–Friday, 9 a.m.–5 p.m. Pacific Time.
- General supportWithin 1 business day
- Partnership requestsWithin 2 business days
- Policy/complianceWithin 72 hours
How to get the fastest reply
- Mention the exact conversion or page you were using (e.g., “Cooking category → Cups to Milliliters”).
- Include screenshots if something looked off because they help us reproduce the issue quickly.
- Let us know your browser/device so we can test under similar conditions.
Frequently asked questions
Can you add a new converter or measurement system?
Yes. Send us the name, units, and any regional considerations. We prioritize requests with clear formulas or regulatory references.
How do I report incorrect data?
Include the unit pair, value you attempted, expected result, and a supporting source (NIST, ISO, academic text). We re-test and publish fix notes on the editorial page.
Do you offer API access?
A read-only JSON endpoint is on the roadmap. Contact us with your use case and we will share the beta timeline.
What information speeds up support?
Include the conversion you attempted, the value you entered, and (if applicable) the device/browser you were using. Screenshots help us reproduce issues faster.
Do you provide phone or chat support?
Not yet. Email allows us to keep a detailed history of your request and route it to the right engineer or editor. We typically respond the same business day.